Empower Digital Transformation

Explore below to learn more about our thought leadership.


Annual ServiceNow Insight and Vision Executive Summary [eBook]

In this first look at Acorio's annual report, youll find out what KPIs, results, and challenges your peers measure, whats on their ServiceNow Roadmap map, what trends you need to know in Service Management, and beyond.

Get the Data

Future-Proof Your ServiceNow Strategy: How to Build a Strategic Roadmap

Does your ServiceNow strategy hold-up to the demanding needs of IT, your Customers, and your employees in 2020? In this webinar, you'll learn how roadmaps are changing (and how to effectively communicate ServiceNow's value to your executives), roadmap examples from our clients with varying levels of maturity, the keys to success like governance and organizational change management.

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How to Write an RFP for a Successful ServiceNow Implementation

Learn how to write an RFP for ServiceNow services (and work with the best ServiceNow partner that fits your technological and culture needs!) This blog breaks down the writing process by focusing on 7 components: Clear Vision, Executive Summary, Timeline, Governance, OCM, Case Studies, and Partner Methodology.

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What is ServiceNow? A New Primer eBook, Taking You all the Way Back to the Beginning to Kick-Start Your New Transformation

Welcome to your ServiceNow primer. Whether you are a platform pro looking for advisory insights or a transformation newbie looking to kick-start your instance, we're here to help you achieve digital transformation or true workforce automation.

Learn ServiceNow

UX Design in Action A New Service Portal Look eBook

As the adage goes, you only have one chance to make a first impression and that holds true for your Service Portal. If you want to drive users to adopt your new platform, you need to get it right (the first time). Take a peek at a few of our favorite client Service Portals.

See UX Design in Action

ServiceNow New York: NLP, GRC, ITBM Updates, and More

With the New York release, ServiceNow continues its steady trend of realistic and advantageous improvements. While they continue to focus on being a leader across all of their products, they have centralized around the three big areas: Employees, Customers, and IT.

Watch Now

Hover over the images to access over 250 ServiceNow articles, original research, case studies, webinars and more. Join over 300,000 Acorio readers this year.

See All Our Insights

Future-Proof Your ServiceNow Strategy: How to Build a Strategic Roadmap

In this webinar, you'll learn how ServiceNow roadmaps are changing, roadmap examples from our clients with varying levels of maturity, and the keys to implementation success like governance and organizational change management.

Empower Your Business

Explore below to learn how our practices align to your business needs.

Hover over each image to drive ServiceNow transformation throughout your entire enterprise. Learn about our nine dedicated ServiceNow practices and our advisory-first approach - all grounded in real world experience and proven outcomes.



You need a plan to optimize your ServiceNow transformation and maximize platform value. Acorios Advisory practice offers deep industry and functional expertise to align your organization, assess opportunities, and help you set a course for your ServiceNow transformation. We can create an agile strategy, whether you are at the very beginning of your journey or looking to develop an advanced employee experience, customer upsell strategy, or improve overall operations.

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HR Service Delivery

Today, your HR team is being driven to modernize and industrialize your HR service to accelerate employee productivity. Acorios leading HR Service Delivery practice brings true Human Resource practitioners together with ServiceNow experts. Transform employee experiences, improve efficiency and satisfaction, and remove the administrative burden from your HR department with robust case management.

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Customer Service Management

Your customers are asking more of you and expect excellent service and support. Acorios global Customer Service Management (CSM) practice takes an industry-based approach to transform your customers journey-whether you are serving customers in High Tech, Healthcare, Financial Services, Retail and more, our robust user-experience based CSM practice drives top-line revenue results, delights customers and initiates efficiency in your organization.

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IT Operations Management

You cannot deliver business reliability without a stable infrastructure and operational management. Acorio is one of ServiceNows most trusted IT Operation Management partners. Our unique ITOM Methodology, proven in over 400 projects, gives you the right recipe of technology depth and governance guidance that is critical to long-term success in Discovery, Service Mapping, Cloud Management, Event Management and - most important - a robust and maintainable CMDB.

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IT Business Management

ServiceNow offers a new way to manage your business intelligence and portfolio investments. But aligning your investments to strategic portfolio priorities requires a strong process, powered by technology. Grounded in real-world experience, Acorios IT Business Management (ITBM) process transforms how organizations address project prioritization, management, APM, and Agile approaches.

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Asset Management automates all of your IT asset life cycles with workflows. Collectively offering hundreds of years of in-field experience, Acorios Hardware and Software Asset Management practice ensures you have the visibility and processes you need. This includes industry leading experience in mitigating risk with a proven change management strategy. Automate your entire asset lifecycle to enforce asset policies and regulatory requirements, reduce asset costs, minimize wasted resources and eliminate repetitive tasks all the while saving your organization millions annually.

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IT Service Management

Technology drives your customers and powers your employees. Acorios ITSM practice propels our clients to adopt a holistic Service Management approach. Our proven methodology incorporates best practices from hundreds of transformations coupled with purpose-oriented ITIL frameworks for incident, problem, change, request, release, etc.

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For over seven years, the Acorio Virtual Assistance program (AVA) has delivered a unique brand of admin support and ongoing maintenance for Acorio customers. Take advantage of a dedicated team lead and small, expert team who learn your unique environment and focus on quality, expertise, access, and measurable results for your instance. Beyond administration, get the assistance you need to succeed.

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Empower Your Future

Hover over the images to see Acorio's work with companies across the globe.

Wawanesa Insurance

Wawanesa wanted to provide a robust, scalable ITSM solution for their employees and begin to capture a Return on Investment as soon as possible by automating manual processes and focusing on strategic priorities.

Read Wawanesa's Story

National IT Market Leader

  • 40 Data Centers
  • 5000 Customers
  • 1,286 Fulfillers
Read the Success Story


With over 15000 students, Suffolk University needed to simplify their Financial Services, Bursar and Registrars Offices into a single convenient system

See Higher Ed Catalyst Solution


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